Do you feel “Dirty”?

Server Life

I hope you don’t take this question too personally…

When I talk to waiters and waitresses about “How To Triple Your Tips,” I get one of two different reactions…

The first one is “How cool! Tell me more…” or some other comment about how they want to know how to earn bigger tips.

And the second reaction is some variation of “That’s unethical” or “I only want to be rewarded for my good service” or…and here’s the kicker…”Making it all about the money makes me feel dirty.”

And that always confuses the heck out of me.

Why is it that other people can be rewarded for their work, but you — and other servers — can’t be rewarded for your good service?

Okay, so at least we agree on this point, right? A tip is supposed to be a reflection of the good service you deliver. You SHOULD be rewarded for it.

But what defines “Good Service”? Is it that you take the order accurately, keep the water and soda glasses filled, bring the food without dropping it, and smile all the while?

If that’s the case, then all servers should be replaced by smiling robots.

People go out to eat for a lot of reasons, but by and large, they are always looking for more than just the food. They’re there for an experience. And you’ve got every right to do whatever you can to create a great experience for your guests…

…even if they don’t realize you’re “strategizing” about how to do that, using a “tactic,” trying out a “technique” or…shudder at the thought…using a “trick” of some kind.

No matter what you call it, they’re STILL having a great experience, as a result of your efforts.

Well, that’s MY opinion. But that doesn’t matter at all. What does matter is what YOU think. So tell me…

Do you feel dirty when thinking about the tips you earn and how to earn more?

Leave a comment below and let me know.

–Mark

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